Oak Island Heating & Air Conditioning

Reviews from real customers

“Can’t say enough good things about Cris and his crew. From the first experience my husband had with the estimate, he was convinced they would be the best fit for us. Having only gotten two estimates I was a bit skeptical, but when Cris stopped by with the contract, I realized my husband was right! He was the perfect mix of professional and personable. He was honest, he talked to us like people, not like Sears who talked to us like we were idiots and were just trying to upsell us on things we couldn’t even use. He got us scheduled for immediate installation, and the crew was there exactly on time, and finished ahead of schedule. They tarped the entire area they would be walking, and put booties on as they entered our house. One of the installers even told Cris he wanted to come back and make sure everything is draining properly because something with our drains is apparently a bit unusual. We really appreciate the extra care the entire staff took. Also, their price was much lower than Sears. From start to finish, this was probably the best experience I have ever had purchasing anything, and I will recommend them to everyone I know. Thank you Cris and staff!”


Alicia L.

“These guys are straight forward and do not price gouge. I spoke with multiple HVAC companies before settling on Oak Island. No shortcuts were taken and the attention to detail the crew took was impressive, even for an? OCD person as myself. They did the little things, like adding a 90° PVC elbow to the condensation drain pipe leading outside, and adding a small gravel pit beneath it, lol. They did the job in 2 days and I couldn’t be happier with the professionalism and craftsmanship by the crew. These guys are a safe and worthy investment for your home, as well as peace of mind.”


Vincent G.

“I don’t normally stop at vendor exhibits in Costco. However, recently I did just that because a recent inspection had rendered our furnace unusable. Oak Island came out, gave me a quote and installed all within 2 weeks. I had already done a fair amount of research and had a good idea of what I was looking at cost wise. They were extremely easy to work with, fast, neat and finished the job in a matter of 4 hours. I highly recommend them to anyone in the market for home heating or air conditioning.”


Paul H.

“After 25 years of living with a poorly installed system, I finally broke down and decided to replace the whole mess. Jacob came by on a Saturday, his day off, and helped me size a new system and quoted me a fair price. His installers tore out the old system, put in a new system, did the Title 24 requirements, cleaned up and left. All in about 6 hours. The city inspector came by a few days later and signed off on the permit. There were no change orders or upgrade charges and the system works great! I’m not sure what else you could ask for. Good value and great work. Thanks Jacob and crew.”​

James M.

“Costco only chooses the best!! We needed a new air conditioner and knew that we could trust Costco’s choice. The company that represents the high quality product is Oak Island Heating and Air Conditioning. Jake Young came to give us quote and was not only professional, but was completely honest and gave us choices to help us purchase the absolute best product available — Lennox. We so appreciated the information and would highly recommend this company to anyone who is looking to replace a unit. Seriously, you will not have buyers remorse!! Thank you for making this an enjoyable, informative purchase!”

Janet D.

“After having two very bad experiences with other contractors and workers on our home remodel, it was very refreshing to deal with Oak Island and heating. Jacob and his team were professional, did everything to code and on time. I’ve posted two negative reviews giving Yelp readers warnings, I wanted to make sure to also give credit where credit was due. I recommend Oak Island for all your Air conditioning and heating needs.”

Gary-Adela G.

“Wow what a service From start to finish the whole crew was very informative and very professional We had requested a quote may be six months before,but each time we called they were very patient in answering to all our queries Finally we just had our Airconditioning unit installed,at a great price(we got few quotes)and with Service with a smile,we are very Happy Thanks to the wonderful knowledgeble courteous staff at Oak Island Air Conditioning & heating”

Siddharth K.

“Over the last 5 years, my husband and I have had the greatest experiences with Oak Island. Every time we call, Chandra is always cheerful and sweet. In fact, everyone is friendly over there! Jacob and Chris came out to quote us for an AC unit, and when their crew came out to install, it was such an easy going and painless experience. That unit has run like a beast without any complications or problems for the last 5 years. Now that we’re moving, we called them again to quote us for another unit and ducting work. They’re reliable, incredibly competent, honest, professional-what else can we say?! Chris came out to give us a quote today for our new house despite having to be somewhere much more important than our house! We were touched that he made the time to come see us even though we would have gladly rescheduled. They treat their customers like family, and they always make time for you. They really go above and beyond.”


June B.

“Outfrigging standing service. A tech came to the house to sort out our AC woes and even suggested multiple options from do-it-yourself to they-can-do-it options. I love having facts laid out for me with no pressure to go with the most expensive option. Nice people and I have them on my list for next time. 5 stars baby!”

James V.

“The new HVAC system for Mike and Joann P., in Vista is working flawlessly. The installation team of Gene and Mario completed in the installation in one day. My son Mike has MS and the heat was beginning to make his symptoms worse, but thanks to the team from Oak Island his house is now cool. Its great to do business with Oak Island once again!”


John P.

“Fantastic service. Flawless installation and a great price. But what really stood out was the post sale service. I thought I had a problem and texted my sales rep at 9pm at night. One of their techs was at my door at 7am the next day. I didn’t think companies did that anymore! In the end, it wasn’t even their issue!”

Chris S.

“Our home HVAC unit was installed by Oak Island 10 years ago. Yesterday, the thermostat went blank, and we could not turn the unit on. After doing a lot of checking that everything else was working correctly (and the thermostat was still nonfunctioning), I called Oak Island. They walked me through the potential issues and determined the problem by phone. It was a simple problem and a simple solution, but only if you knew what you were doing (there was no mention of it in the manual or on any website, forum, etc). Many companies would send someone out and charge a minimum $75-$100 service fee (and then try to charge me for something that wasn’t wrong or that I don’t need). Oak Island did it for free over the phone. And for that, I will go nowhere else if I need a new HVAC unit or any serious work done. I will also happily refer neighbors or friends in need of HVAC products or services to Oak Island.”

Mitchell T.

“Quietest AC unit I have ever had! These guys are TOP NOTCH and HIGH QUALITY. They pay attention to detail and they care about their work and Customer happiness. HIGHLY SUGGESTED.”

Forrest B.

“I can’t say enough about this company. We obtained a quote from them in February of 2016 and then other priorities came up. We re-engaged almost a year later and they not only honored the original quote, they upgraded the units to the current versions… at no additional cost! More importantly, we were in crisis mode with all the January 2017 storms as the 25 year old system in the house was located on the roof and causing rain to leak in. They responded to our urgent need, well… urgently. Even with the storms, they came and installed an entirely new system for us, removed the old system, hauled all the debris away and coordinated our roof repair. They even arranged a no-interest for 12 month financing for us so we didn’t have to drain our savings to cover an “unanticipated” expense. The only requirement from us was signing the contracts! The staff is patient, enjoyable and knowledgeable. They brought their best guys in to design the system and an expert from carrier to explain the mechanics of the system completely. We were given many installation options, as though we thought we wanted an entirely ductless system, and after being fully educated, decided on a partial ducted, partially independent system. They did not try to up-sell us on anything and there were zero hidden costs! Again, the quote never changed though the scope of their work increased! Most importantly, installation began immediately and was completed timely and on budget. Removal of the old system was painless as was the roof repair they oversaw. Again, I can’t say enough about them!”

Danya C.

“Oak Island installed my central air, referred thru Costco. Top notch service. The owner Cris came to do the site evaluation- very professional and thorough, even wore booties to not track dirt into the house. The technician Gene did an excellent and efficient installation of the AC unit. Even the staff who answer the phones and help with financing provided great service. The price was competitive (and as a Costco member I get cash back!) and I’m very pleased with the entire experience and the final product. I highly recommend Oak Island.”

Melanie C.

“We recommend Oak Island without hesitation. Although a smidge higher in cost than ASI, we were won over by Chris’ expertise and professionalism. Once the bid was awarded, installation was scheduled/performed quickly. Ron & crew arrived when they said they would, communicated the job clearly, and efficiently retrofitted our home with a new furnace and AC unit. Our PQ home is 20+ years old so there were glitches to overcome since the house wasn’t built to have AC. Ron treated the job as if it was on his own home and arrived at elegant solutions to the challenges that arose. I hope I don’t need the AC but if the past Summer is any indication, I anticipate being very happy with our set-up.”

Rebecca R.

“Excellent service. On time, clean, and very professional. We had been living without the benefit of air conditioning for 14 years. We had 3 companies out to bid and not only was the price great, we knew immediately that this was the right company to do business with. They didn’t over sell, instead,they listened and came up with the perfect a/c and heating system. Thank you Oak Island.”

Kim L.

“We found Oak Island through the home show and after getting quotes found they were the best price for the quality. Everyone was SUPER professional and it all went as expected, no surprises. They were very thorough and did not over-sell. We love our A/C and would use Oak Island again. Thank you!”

Anna A.

“Oak Island heating and air conditioning did a great job on my service call I learned a lot from Tech Eric Gunn and recommend this company for all your reheating air-conditioning needs. It’s a good reason why they have five stars!”

Big M.

“We moved down South California. First thing is to install air-conditioning. Someone referred us to Oak Island. So, we have our air-conditioning and heater installed by Oak Island crews. Each of them are very professional and cordial. They called you before they came. They laid out the process of installing and the estimate in the first meeting. The unit they used is Lennox (Home Depot). It is known to be a very reliable air-conditioner and heater. I testified that is true after using them for almost 2 months. I come with a i-Comfort wifi console to control with our smart phone. When we updated our electrical panel later, some problems of the electrical circuit caused the furnace burned. With a call, they came to your door the next morning. With the help of the Safeway electric, they did rigorous examination and testing of the system, soon they found out the cause and repair it immediately after the ordered parts came. Ever since, the Lennox unit worked seamlessly. As for Oakland crew and office staff. I like their smile and their expertise in the field. I am one of the many satisfied customers. Thank you!”

Tony L.

“When we bought our home we were in need of an entirely new system. We called Oak Island and Cris came out to see what we were dealing with. We were very impressed with Cris’ knowledge and professionalism. The price was very competitive and the entire process was really easy. Everything was installed in one day! It’s been 2 years now and we love our Lennox system and we couldn’t recommend Oak Island enough. A lot of companies I feel say “family ran” but they really are and their honestly and integrity really show in their work. I recommended them to my parents and their system just got installed this week.”

Shea M.

“I am impressed with this company. They take the time to contact prior customers and that really means a lot to our family. We really appreciate their professionalism.”

Cynthia S.

“We called Oak Island for a quote on a new heating and air conditioning system since ours was very old and at the point where it was dangerous to run. We were pleasantly surprised at how easy the process was. Chris is very knowledgeable and personable, which made our decision an easy one. We were given all the dates and times for the duct removal to the installation of the heating and air conditioning unit and on both days they showed up on time and finished on time. We feel as though we were very well taken care of and highly recommend this company for even the slightest repairs.”

Rebecca G.

“I just want to get up and shout from the rooftop what a wonderful experience we had!!! We had a new furnace and AC unit installed in our house. Starting from Jacob who patiently explained the system to us and gave us a fair price. To the installers that showed up exactly on time and worked a long day until everything was done and I was happy. They cleaned up after themselves and were polite and professional. What more could I ask for. Totally satisfied!!!”

Elana Z.

“This company is far superior than any other AC and Heating Company. The customer service is outstanding. The staff are professional, caring and senstive to the customer. They are patient and truely gave me trust knowing that there are competent and professional companies out there…Oak Island is one of them! What a blessing!”

Wayne V.

“Working with Oak Island to replace our HVAC unit and install a/c was a great experience. They were fast, friendly, thorough and competitively priced. We would recommend them to anyone.”

Roze W.

“Tom and his crew went WAY above and beyond to ensure my system was installed correctly and worked the way it should. Oak Island replaced an old Carrier system with a new Lennox one. After installation, they discovered several leaks in the system – in parts that had nothing to do with the part they installed. Nonetheless, they spent hours searching for and fixing the leaks at no extra charge, making several trips out, until it was right. My new system works great and my gas and electric bills are a fraction of what they were. Thank you Oak Island!”

Mark J.

“This review is super-late, but I still wanted to post it because we are so happy with our air conditioning (we got last year)! Oak Island was highly recommended to us, and after a couple of quotes, it was a no-brainer. We were extremely impressed with their professionalism, cleanliness, and timeliness. They did the job quickly, efficiently and went out of their way to clean-up and not be in the way since I was home that day (even though I felt like I was the one in their way). The guys were friendly, polite and professional. Best of all: we are extremely happy with our air conditioning/heating! It has been everything we hoped for. We highly recommend them!”

Jessica M.

“As a Realtor, I have been referring people to this business for the past 10 years after they did an excellent job replacing my old recalled fire hazard horizontal attic furnace. They also did a few others in the neighborhood. Still running great by the way… To save energy consumption in our ranch style house, I was told by another company that it would be a good idea to “zone” my existing system at a cost of several thousand dollars. Of course, I called Oak Island to bid on the job. After sitting down and logically discussing my situation, Cris advised against the procedure and instead, gave me some great operating tips to help get the energy efficiency I was looking for without modifying my system at all. I won’t get into all those details here but it is working! How many companies would actually un-sell you out of something you think you need??? Thank you Oak Island for always taking the high road and only doing the real work that is needed. And I feel they are always very professional and competitive on every level of service. From repair to replacement. Costco has an excellent partner… Thank you for reading. :)”

Dave Z.

“I called on a Friday because my heater stopped working. They seemed almost apologetic that someone was not immediately available. I made an appointment for Monday but within an hour they called me back and had someone ready to come by in 20 minutes. Service is outstanding friendly and very good at what they do.”

Steve C.

“Perfect from start to finish. It was a blessing interacting with Jacob, and his recommendations for the installation was spot on. Then Randy and the crew were polite and explained all the details and installation instructions. We have been enjoying the A/C during this heat wave, and we highly recommend Oak Island. Simple the best. Please don’t change anything.”

George C.

“I would like to express my appreciation for the great service call with Hector this Thursday. Hector explained the system to Lori, my wife, to understand the maintenance. He is polite and a pleasure to have in the home.”


“Short version: Hector did me right. Previous contractor gave me a long list of stuff to repair totaling $2,500. None of which he thought I needed. Got me going again for a quarter of that. Shop around for HVAC! These guys have you at a huge information disadvantage, and a lot of the work is in places that you can’t easily look for yourself. Oak Island is a reputable company that has been around for a while.”

Richard W.

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